Privacy Policy
This Privacy Policy explains how Elavie Montréal collects, uses and protects your personal information when you visit our website, place an order or contact us.
At Elavie Montréal, we respect your privacy and aim to be clear about how your information is used. We only collect the information needed to provide our services, process your order, improve your shopping experience and communicate with you.
1. Information we collect
When you visit our website, place an order or contact us, we may collect certain personal information, including:
• Your name
• Billing and shipping address
• Email address and phone number
• Order details and purchase history
• Payment confirmation and transaction information
• Customer support information you share with us
• IP address, browser information, device information and website usage data
Payment details are processed securely by our payment providers. Elavie Montréal does not store full credit card details on our own systems.
2. How we use your information
We use your personal information for the following purposes:
• To process and fulfil your order
• To arrange shipping and provide tracking updates
• To handle returns, refunds and customer support requests
• To send order confirmations and important service messages
• To improve our website, products and customer experience
• To detect, prevent and investigate fraud or misuse
• To comply with legal, tax or administrative obligations
• To send marketing communications, where permitted by law or where you have provided consent
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
Order communication
Even if you unsubscribe from marketing emails, we may still send you important non-marketing messages related to your order, such as order confirmations, shipping updates or customer service replies.
3. Shopify and service providers
Our online store is powered by Shopify, which helps us provide our website, checkout and e-commerce services. Information you submit through our website may be processed by Shopify and other trusted service providers in order to complete your order and provide our services.
We may share necessary information with third parties that help us operate our store, including:
• Shopify and website hosting providers
• Payment providers and fraud prevention services
• Shipping, fulfilment and warehouse partners
• Customer support tools
• Analytics platforms such as Google Analytics
• Advertising platforms such as Meta, Facebook and Instagram
• Email marketing and communication providers
These parties may only receive the information necessary to perform their services and are expected to handle your information securely.
4. Cookies and tracking technologies
Our website uses cookies, pixels and similar technologies to make the website work properly, improve your shopping experience, analyse website performance and show relevant advertisements.
We may use:
• Functional cookies — needed for cart, checkout and website functionality
• Analytical cookies — used to understand how visitors use our website
• Marketing cookies — used to measure advertising performance and show relevant ads
We may use tools such as Shopify, Google Analytics and the Meta Pixel for these purposes. You can manage or disable cookies through your browser settings or through any cookie preferences tool available on our website.
Please note that disabling certain cookies may affect the functionality of our website, including shopping cart features, checkout and personalised settings.
5. Marketing and advertising
Where permitted by law, we may use your information to send promotional emails or show relevant advertisements on platforms such as Facebook, Instagram, Google or other advertising networks.
This may include using website activity, cart activity or previous purchases to make our advertisements more relevant. You can opt out of marketing emails at any time by clicking the unsubscribe link included in our emails.
You remain in control of your marketing preferences. If you no longer wish to receive promotional emails from us, you can unsubscribe at any time.
6. International transfers
Some of our service providers, fulfilment partners, technology partners or marketing platforms may be located outside Canada. This means your personal information may be transferred, stored or processed in countries outside your country of residence.
When this happens, we take reasonable steps to ensure your information is handled securely and only for the purposes described in this Privacy Policy.
7. Data retention
We keep your personal information only for as long as reasonably necessary to provide our services, process orders, handle customer support, comply with legal obligations, resolve disputes and maintain accurate business records.
When personal information is no longer needed, we will delete it or anonymise it where appropriate.
8. Security
We take reasonable measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.
Please note that no method of online transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we work with trusted platforms and service providers to help protect your information.
9. Your privacy rights
Depending on where you live, you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Withdraw consent for certain processing activities
• Opt out of marketing communications
• Ask questions or submit a privacy-related complaint
To exercise any of these rights, please contact us at info@elaviemontreal.com. We may ask you to verify your identity before processing your request.
10. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of websites that are not operated by Elavie Montréal.
We recommend reviewing the privacy policies of any third-party websites you visit.
11. Children’s privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The latest version will always be available on this page.
Your continued use of our website after changes have been posted means that you acknowledge the updated Privacy Policy.
13. Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@elaviemontreal.com.
Our customer support team is available Monday–Friday, 9 AM–6 PM and Saturday–Sunday, 10 AM–5 PM.